Launched in 2007 Group is a UK-based credit controller, recoveries management, and business process outsourcing firm working in both the B2C markets together in both Glasgow and also Stratford-upon-Avon. Its focus is on recognizing its clients' requirements and providing innovative solutions that help build victory both for them and to their customers.
Currently employs over 220 FTE with a capacity to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to accommodate further capacity.
Widely regarded as a pioneer when it comes to innovation and the use of new technology has established itself as a market leader whilst maintaining its freedom from larger less nimble competitors. Considering that the companies launch back in 2008 and its team have won lots of high profile industry awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, as well as being recognised for innovative use of technology is to date the sole DCA to have won both ideal customer and finest commercial DCA.
When you work with nothing is taken for granted, we all take the opportunity to get to understand you and your customers, the strategy we invent for you is specific to your company needs and evolves along with our partnership.
Customer focussed, has worked with the impression that regardless of the present situation a customer finds themselves dealing with, which they may be and will always remain a valued client of their customers, this ethos ensures that works with its clients across a range of debt types and era. In addition to working with clients on overdue arrears and elderly debt accounts also works with lots of customers at very early phase arrears, frequently at a white label capacity carrying and representing the name of some of the UK's biggest titles.
Investing in our clients, we are a professional services company focusing on a very higher set of standards that are governed by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work into the highest of standards. Development and training play an integral role in the lives of employees at all levels, Training does not finish once induction is finished but is present throughout the working these details environment.
Quality assurance plays a key function in all that we do at; QA rolls all elements of our enterprise and is covered Illegal Debt Collection Practices Nolo.com with our three line of defence and backed up via our very own internal audit group and separate compliance functions.
Groups senior management team consists of a number of the very experienced and well regarded professionals in the industry, with over a 150 years joint experience in the sphere of financials.